Product Support

We recommend that owners diligently induct any potential user of their fireplace to ensure everyone is aware of the safety procedures associated when using bioethanol as a fuel source.

Your safety is our first priority. e-NRG is only suitable for use in liquid bioethanol fires. Do not use in anything with a wick. Always follow recommended procedures provided by the fireplace manufacturer.

These precautions are necessary to reduce risk of damage to property, injury and death resulting from accidental ignition of e-NRG.