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Is their heat output similar to a gas heater?

Burning bioethanol is similar to gas, but the room doesn't dry out like it does with gas - a more gentle, softer heat is created. Heat-wise, it depends on the models being compared. Some of our bioethanol burners output 15,000 BTU and can heat up to 60sqm of living space. Bioethanol is not, however, on an adjustable thermostat. Some may be turned up and down, but you can't control the room temperature in the same way as you do with gas on mains

What are the emissions when burning bioethanol?

Burning bioethanol produces heat, steam and carbon dioxide. The ratio of CO/CO2 passes standards for ventless indoor fireplaces.

What are the ingredients of e-NRG?

We use an F4 solution for our e-NRG ethanol. It is made from 99% ethyl alcohol denatured with 1% Tert-Butyl Alcohol (TBA) as the additive to make it bitter and unpalatable for human consumption.

What is the shelf life of e-NRG Fuel?

The shelf life is 3 years if kept in a tightly sealed container and in a cool, dry area (approx 20°C).

I spilled some e-NRG. What is the safest way to clean it up?

Bioethanol can be wiped up with either a paper or cloth towel. Paper towels can be disposed of in regular trash bins. Though not toxic, it is recommended that you wash hands immediately after coming into contact with e-NRG.

Is this the same ethanol I can buy at gas stations?

No. The ethanol sold at gas stations is in no way similar to e-NRG.

Is it required that I use a jerry can to operate e-NRG or can I pour e-NRG directly into the burner?

Yes, we provide jerry cans, lighting rods and lighters with every burner because we want you to have the highest quality and safest experience possible when using our products. The jerry can ensures that you don’t splash ethanol when pouring or overfill the burner.

If you add the adaptor to the e-NRG bottle the Safety Spout can be connected to the bottle - only then can you use the e-NRG bottle to fill the burner. Filling from the bottle without an attached safety spout can result in serious injury.

Is e-NRG safe to store in my home or workspace?

Yes. e-NRG is a stable fuel source and will not pose any safety threat as long as it is stored away from an open flame.

Is e-NRG safe to be stored inside?

Ethanol is a stable liquid that is safe to store indoors as long as it is kept away from an open flame. It is also safe to be kept in garages, utility rooms or other outdoor storage areas without any risk. In accordance with various global regulations, ethanol (100% alcohol) cannot be sold in its purest form to avoid human consumption. A bittering agent is added to the formula to prevent ingestion.

Where can I find the Safety Data Sheet (SDS)?

The e-NRG SDS can be viewed here.

What type of delivery services do you offer?

We offer standard delivery to your door.

Is e-NRG bioethanol environmentally friendly?

e-NRG is a clean fuel source on two fronts. First, ethanol comes from fermented plant sugars, so it is derived from completely natural renewable sources. And when it is burned, the only byproduct is heat, steam and carbon dioxide - no messy pollutants like soot, smoke and ash.

What is e-NRG Bioethanol?

e-NRG bioethanol is a high quality, clean burning fuel specifically formulated for use in liquid ethanol fuelled ventless fireplaces. Also known as denatured alcohol or ethanol, bioethanol is a naturally derived fuel made from fermented plant sugars. e-NRG is the only brand of bioethanol that has been tested with and recommended for use in EcoSmart Fire burners. The burning of this fuel creates nothing more than heat, water vapour and carbon dioxide – a cleaner heating solution for you and the environment.

What is bioethanol?

Bioethanol is an environmentally friendly, liquid fuel that is derived from fermented plant sugars. Free of the smoke, soot and ash typically associated with gas or wood burning fires, bioethanol emits a bright orange, eco-friendly flame. Not only does it produce a mess-free fire, but also a vent-free one.

Where do I get bioethanol?

e-NRG bioethanol can be ordered and delivered directly to your door right here at e-nrg.com. If you’d prefer to purchase e-NRG from a retailer close to you, please do not hesitate to contact us and we’ll point you in the direction of an e-NRG retailer near you.

Is e-NRG bioethanol the same as gel fuel? Can I use gel fuel in my fire?

e-NRG is a liquid fuel and is NOT the same as gel fuels. Gel fuels have added thickening agents that can reduce the heat output and fuel efficiency. It can also leave sticky residue in the burner, which will eventually affect safe operation. Gel fuels are used only on burners specifically designed to use them. EcoSmart Fires are designed and manufactured to burn only e-NRG liquid ethanol. Other fuels, especially gels, are not recommended. In fact, the use of brands other than e-NRG voids the burner’s warranty.

I paid for my items but I have no email confirmation. What do I do?

Please contact us on 02 9997 3050 or via email at [email protected] and will will rectify this for you.

What forms of payment do you take?

We accept cash, bank transfer, bank cheque, Zip Money, PayPal, Apple Pay, and credit card.

Payment Methods

What are your payment terms?

Payment must be made prior to dispatch. If ordering items in advance of required despatch, a 20% deposit is required at time of ordering.

What happens if there is a missing item in my order?

If an item is missing from your order, please contact us as soon as possible via [email protected] or phone us on 02 9997 3050 so that we may resolve for you.

What happens if I am not home to receive the order?

If you are not home to receive the order, a calling card will be left by the freight company.You are able to contact them to organise collection from their depot, or re-delivery. Please note re-delivery will incur additional charges. Alternatively, if you advise us at the time of order that you are not home and provide authority to leave the item at your premises, we can organise this for you.

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We aim to get back to you in under 24 hours - if this timeline doesn’t suit your immediate needs, please do not hesitate to contact us by phone 1300 003 674.