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These are the most frequently asked
questions about bioethanol fuel
FAQ's

Common Questions

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  • Bioethanol
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Is e-NRG ethanol the same as gel fuel? Can I use gel fuel in my fire?

e-NRG is a liquid fuel and is NOT the same as gel fuels. Gel fuels have added thickening agents that can reduce the heat output and fuel efficiency. It can also leave sticky residue in the burner, which will eventually affect safe operation. Gel fuels are used only on burners specifically designed to use them. EcoSmart Fires are designed and manufactured to burn only e-NRG liquid ethanol. Other fuels, especially gels, are not recommended. In fact, the use of brands other than e-NRG voids the burner’s warranty.

Where do I get bioethanol?

e-NRG bioethanol can be ordered and delivered directly to your door right here at e-nrg.com. If you’d prefer to purchase e-NRG from a retailer close to you, please do not hesitate to contact us and we’ll point you in the direction of an e-NRG retailer near you.

How long will bioethanol burn for?

It will depend on the bioethanol burner you’ll be using e-NRG in and the ambient conditions. As a general rule of thumb, e-NRG will burn at a rate of approximately 1 quart (1L) every 1-2 hours.

What is bioethanol?

Bioethanol is an environmentally friendly, liquid fuel that is derived from fermented plant sugars. Free of the smoke, soot and ash typically associated with gas or wood burning fires, bioethanol emits a bright orange, eco-friendly flame. Not only does it produce a mess-free fire, but also a vent-free one.

Is e-NRG bioethanol environmentally friendly?

e-NRG is a clean fuel source on two fronts. First, it comes from fermented plant sugars, so it is derived from completely natural renewable sources. And when it is burned, the only byproduct is heat, steam and carbon dioxide - no messy pollutants like soot, smoke and ash.

What are the emissions when burning bioethanol?

Burning bioethanol produces heat, steam and carbon dioxide. The ratio of CO/CO2 passes standards for ventless indoor fireplaces.

Does e-NRG bioethanol smell?

Bioethanol has substances added to it in order for it to be labelled ‘de-natured’. The burning of these substances may cause a slight smell upon initial lighting and will dissipate with time. There is also a slight odour once the flame is extinguished – similar to when you blow out a candle. This also dissipates into the air.

Does e-NRG burn yellow or blue?

e-NRG is formulated to consistently burn its signature bright orange colour so you get maximum enjoyment out of your e-NRG burning fireplace.

Is this the same ethanol I can buy at gas stations?

No. The ethanol sold at gas stations is in no way similar to e-NRG.

How do you store bioethanol? Is it safe to store in my home or workspace?

Bioethanol is classified as a Flammable Liquid Class 3, PG II and is regulated by various standards around the world. You must familiarize yourself and comply with these regulations in order to safely and legally store, handle, decant, and use this fuel. e-NRG is a stable fuel source and will not pose any safety threat as long as it is stored away from an open flame.

Please contact us should you have any questions.

Is e-NRG safe to be stored inside?

Ethanol is a stable liquid that is safe to store indoors as long as it is kept away from an open flame. It is also safe to be kept in garages, utility rooms or other outdoor storage areas without any risk. In accordance with various global regulations, ethanol (100% alcohol) cannot be sold in its purest form to avoid human consumption. A bittering agent is added to the formula to prevent ingestion.

Is e-NRG safe to store in my home or workspace?

Yes. e-NRG is a stable fuel source and will not pose any safety threat as long as it is stored away from an open flame.

Is it required that I use a jerry can to operate e-NRG or can I pour e-NRG directly into the burner?

Yes, we provide jerry cans, lighting rods and lighters with every burner because we want you to have the highest quality and safest experience possible when using our products. The jerry can ensures that you don’t splash ethanol when pouring or overfill the burner.

If you add the adaptor to the e-NRG bottle the Safety Spout can be connected to the bottle - only then can you use the e-NRG bottle to fill the burner. Filling from the bottle without an attached safety spout can result in serious injury.

What are your payment terms?

Payment must be made prior to dispatch. If ordering items in advance of required despatch, a 20% deposit is required at time of ordering.

What forms of payment do you take?

We accept cash, bank transfer, bank cheque and credit card. Please note that we do accept AMEX however this incurs a 3% surcharge.

How can I track my order?

Once your order has been dispatched, you will receive an email including a copy of your invoice and tracking information. Please follow the instructions within the email to track your order.

How long will my order take to arrive?

Timeframe is dependant on your location within Australia. All Sydney-metro orders (barring E-NRG) are generally received on the same day of despatch. East Coast Australia generally occurs within 3-5 business days. Please allow up to 7-11 working days for West Coast and Tasmania.

What type of delivery services do you offer?

We offer standard delivery to your door.

What happens if I am not home to receive the order?

If you are not home to receive the order, a calling card will be left by the freight company.You are able to contact them to organise collection from their depot, or re-delivery. Please note re-delivery will incur additional charges. Alternatively, if you advise us at the time of order that you are not home and provide authority to leave the item at your premises, we can organise this for you.

Can I change my delivery address before my item ships?

Yes. Please either email [email protected] or phone 02 9997 3050 to update your delivery details.

Can you deliver anywhere within Australia?

Yes, we can deliver Australia-wide. (Some restrictions outlying islands).

How long does shipping normally take for ENRG?

Timeframe is dependant on your location within Australia. East Coast Australia generally occurs within 3-5 business days. Please allow up to 7-11 working days for West Coast and Tasmania.

What happens if there is a missing item in my order?

If an item is missing from your order, please contact us as soon as possible via [email protected] or phone us on 02 9997 3050 so that we may resolve for you.

I paid for my items but I have no email confirmation. What do I do?

Please contact us on 02 9997 3050 or via email at [email protected] and will will rectify this for you.

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